Speak with an Information and Referral Specialist by:
- Phone – From anywhere in Manitoba: Call 211
- Toll-Free: 1-855-275-1197
- Email: firstname.lastname@example.org
- TTY: 1-855-405-7446
Chat with 211
Live chat is available Monday to Friday from 6am-8pm CST (Saturday and Sunday 8am-4pm CST). You can also call our 211 telephone service anytime.
Read this first!
During your chat session, you may be asked to provide us with some information such as postal code, age, and email address. If you choose to share personal information with us, it will be used for internal purposes, allowing us to better serve you. An exception to this is if we are seriously concerned about your safety or someone else’s — in this case, we will try to send help.
211 strives to ensure confidentiality in its communications. Nevertheless the Internet should not be considered a secure medium and privacy cannot be guaranteed. Also be aware that computers may have software installed that tracks what you type or the web pages you visit. Please use our 211 telephone service if you have concerns about this.
A transcript of your chat is recorded and stored for quality assurance and training purposes. You can download the transcript at the end of the chat.
Frequently Asked Questions
Who answers the live chat services?
The same helpful, trained information and referral specialists who provide our 211 telephone answer your live chat messages.
Is the live chat service free?
Our service is free. If you use live chat from a cell phone or other mobile device without connecting to free wifi, the service will use some data on your plan.
Can I use the live chat service from a smartphone?
Live chat works best on a computer. If you have a smartphone, please call us at 211 anytime.
In what languages is the live chat service available?
The service is available in English and French. For 211 service in other languages, please call our telephone service 24 hours a day, 7 days a week at 211.
Is the service confidential?
Our service is confidential. The only exception to this is if we are seriously concerned about your safety or someone else’s – in this case, we will try to send help.
If you use live chat, please keep in mind that computers may have software programs installed on them that track what you type or the sites you visit. You may wish to use our 211 telephone service if you have concerns about this.
Trouble Dialing 211?
Telephone subscribers who have their own Private Branch Exchange (PBX) system or centrex line, common in large organizations such as municipal offices, hotels, hospitals etc., may require some re-programming of their internal phone system. Contact your phone system administrator, IT contact, or use the toll-free number.
If you’re still having difficulties connecting with 211, call your phone service carrier directly.
- To suggest a listing or to report incorrect information on the 211 website.
- To report a technical problem with the website or about the phone system.
- To request promotional materials.
- For media inquiries.
Email inquiries are answered during regular business hours.