* administers Bedding, Upholstered and Stuffed Articles Regulation under The Public Health Act; Business Practices Act; Consumer Protection Act; Hearing Aid Act; Personal Investigations Act and Part III Reverse Mortgage Loans of The Mortgage Act.
* assists consumers in resolving complaints about consumer transactions for goods or services.
* investigates complaints about breaches of consumer protection legislation and where appropriate, refers matters to the Department of Justice for prosecution.
* provides information and education to consumers and business about consumer protection legislation and marketplace issues.
* licences and registers companies and individuals that direct sell, collection agents and collectors, hearing aids dealers, manufacturers and renovators of stuffed articles.