FAQ

Below are some common questions about 211 Manitoba.  If you don’t find the answer you’re looking for, feel free to contact us

Using 211

What is 211?
Why use 211?
What help can I get from 211?
How do I find the information I’m looking for?
Why can’t I find the organization I’m looking for?
Why can’t I just use Google?
What if I want to phone 211 or need to talk to someone?
How will 211 help those in communities with few or no services?
How can 211 help in an emergency or disaster situation?
In what languages is 211 Manitoba available?
How do I find services in other provinces?

Understanding 211 Manitoba

How does 211 differ from other 11 numbers or Health Links – Info Santé?
What happened to CONTACT Community Information?
Can I purchase a printed copy of the resources available on 211?
How do I update or make a change to my existing record?
How can I add a new organization?
How do I get 211 materials?
How is 211 Manitoba funded?
Why work towards a nation-wide 211 service?
How does 211 deal with privacy concerns?

Using 211

What is 211?

211 is a free, confidential information and referral system for thousands of government and community-based health and social services available across the province. 211 is currently available in Manitoba through the searchable online database at www.mb.211.ca. When 211 is fully implemented in Manitoba it will include phone, chat, and/or text service as well.

Why use 211?

211 provides a single access point to a community’s full range of social, health, and government services. It can help you navigate the large number of resources available so that you can find the ones most appropriate for you or your loved ones. Services listed in 211 may help with concerns such as finding home care for an aging parent, dealing with a troubled teenager, experiencing an addiction, or adjusting to life in Manitoba.

What help can I get from 211?

211 can help with day-to-day needs and finding support for stressful situations before they escalate into a crisis. 211 can also provide support in the following situations, for example:

  • Looking for home-care supports for seniors or individuals with disabilities
  • Accessing the job market if you have barriers to employment
  • Looking for resources related to an emergency or disaster (e.g., shelter during times of extreme weather)
  • Needing housing and supports for homeless individuals
  • Looking for services for youth and/or their parents
  • Needing parenting support and resources
  • Looking for alcohol and/or drug detoxification and treatment
  • Having difficulty meeting your basic needs (e.g., food and rent)
  • When you or someone you support requires mental health support
  • If you recently moved to Canada and need support connecting to resources
  • If you’re a service provider looking for resources for a client

How do I find the information I’m looking for?

Unlike a traditional search engine, the 211 Manitoba website search function allows similar services to be found together. There are three ways to search for information on the 211 Manitoba website.

  1. Quick Links: You can click on the quick link (the coloured icons on the home page) that most closely relates to the issue for which you are looking for support. Once you do, the site will provide you with a set of ‘sub-links’ or sub-categories, allowing you to focus your search. The site will then provide you with a number of options that meet those criteria.
  2. Key Word Search: If you do not see an appropriate quick link, you can type in the sort of service you are looking for in the search bar. If the term has a lot of services associated with it, a drop-down menu will appear, allowing you to select the best option to meet your need.
  3. Organization Name: If you know the name of the organization you are looking for, you can type it directly into the search bar. This will take you to the organization’s listing, including a directory of all the services it provides.

*To improve your search results, make sure to enter in your city/town or postal code. 

Why can’t I find the organization I’m looking for?

211 Manitoba is continually growing and improving, based on the information we receive from organizations around the province.  Because we rely on others to let us know of their services, if an organization is missing it is likely because they haven’t submitted a form.  If you know of something that is missing, please suggest it to us using this form.

Why can’t I just use Google?

Google results may not be local or official or legitimate sources.  211 Manitoba is a source of information Manitobans will be able to trust, helping them navigate a complex network of human services quickly and easily to find help, 24 hours a day, seven days a week.

People might not know the name of a program or service they’re looking for, which makes it tough to get a reliable Google result.  211 Manitoba’s information is categorized in a way that helps people find services they didn’t even know existed.

What if I want to phone 211 or need to talk to someone?

At this time, 211 Manitoba is only available as an online service. We are working towards full-service access which we anticipate will include phone, text, and/or chat.

If you need or want to talk to someone, there are a number of available resources.

  • If you or someone you know is in crisis and needs immediate assistance, go to the nearest hospital or call 911.
  • The 24/7 Klinic Crisis Line can be reached at (204) 786-8686 or toll-free 1-888-322-3019.
  • Health Links – Info Santé can be reached at (204) 788-8200 or toll-free 1-888-315-9257.

How will 211 help those in communities with few or no services?

Smaller and more remote communities often have fewer services than larger centres. 211 can only provide information on the services that we are aware of. If the 211 database does not have information on services within a certain community, the search function will help find the closest available service. If you are traveling to a nearby town or city you can search ahead of time to gather information on the services you need when you arrive.

If there are services in your community that are not listed on 211 Manitoba, follow this link to add a record.

How can 211 help in an emergency or disaster situation?

In other regions of North America, 211 has proven to be a vital service during times of emergency or disaster by disseminating information to the public, referring people to the necessary services, and directing surges of donated items and volunteers to where they are needed most. As well, 211 can provide reassurance and continuous reliable information about available services through a long-term recovery period. For example, a number of Canadian 211’s provided information on responding to the 2016 fires in Fort McMurray, Alberta.

In what languages is 211 Manitoba available?

The 211 Manitoba website is only available in English at this time. The intention is to further develop 211 Manitoba to expand bilingual service as well as service in other languages. 

How do I find services in other provinces?

You can access other 211s across the country by visiting http://211.ca/.

 

 

Understanding 211 Manitoba

How does 211 differ from other 11 numbers or Health Links – Info Santé?

211 connects you to health and social services in your community and across the province (currently online only)
311 provides access to the City of Winnipeg’s municipal information, programs, and services
411 provides access to general telephone directory listings
511 provides information on Manitoba road conditions
911 is an emergency number for medical, fire, and police emergencies only
Health Links – Info Santé provides nurse advice and general health information

What happened to CONTACT Community Information?

Volunteer Manitoba and United Way Winnipeg worked in partnership to transition the CONTACT Community Information Database into 211 Manitoba. This new site provides better search capabilities and helps connect Manitoba to the 211 national network.

Can I purchase a printed copy of the resources available on 211?

If you are interested in purchasing a printed copy, please go to our Contact Us page.

How do I update or make a change to my existing record?

If your information is out of date, please let us know by submitting a suggestion form and a 211 Manitoba staff person will send you a link to your organization’s record.

How can I add a new organization?

If you would like your organization, or one you know of, to be listed in the 211 Manitoba database, please fill out this form.

How do I get 211 materials?

To access our 211 Manitoba marketing materials and print copies for yourself, please go to our Contact Us page.

How is 211 Manitoba funded?

Through the generous contributions of United Way donors, 211 Manitoba is funded by United Way Winnipeg. We are currently seeking additional funding partners in order to also provide interactive service (phone, text, and/or chat).

Why work towards a nation-wide 211 service?

A national network will allow all Canadians access to information on services in their community and across the country. Imagine a country-wide service where one call or web search can connect you to the services you need that are located anywhere in the country. A national service would allow a resident in Brandon, for example, to easily find supports before moving to another Canadian city, or locate services for loved ones in a different province who are unable to search themselves.

Additionally, in other communities, 211 has been used to provide information on the most recently requested services and identified needs. This helps provide knowledge on the most requested social services and flags any gaps in those services.

To find out more about 211 Canada, visit www.211.ca.

How does 211 deal with privacy concerns?

All contact with 211 Manitoba, whether by email or online search, is confidential. No names or other personal information is collected.  For more information please see the privacy policies for Volunteer Manitoba and United Way Winnipeg